Cancellation & Refund Policy

At Fantasy Slon, we strive to offer a fair and transparent experience for all our users. This Cancellation and Refund Policy outlines the conditions under which cancellations and refunds may be processed. By using our platform, you agree to the terms described below.

1. General Refunds

Fantasy Slon maintains a no-refund policy for most of our services, including fees paid for entering fantasy cricket contests. Once a payment is completed, it is considered final, and no refunds will be provided except in specific situations described below.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Technical Issues: If technical problems on our platform prevent participation or cause errors during gameplay, a refund may be granted.
• Billing Errors: In the event of billing mistakes, such as duplicate or incorrect charges, a refund may be issued for the affected amount.
• Account Suspension or Termination: If your account is suspended or terminated due to a system error, a partial refund may be provided based on the specific situation.

3. How to Request a Refund

If you believe you qualify for a refund, please follow these steps:

• Contact our support team at [email protected] with your refund request.
• Include relevant details such as your account information, transaction ID, and the reason for your request.
• Our team will review your request and respond within 5-7 business days.

4. Cancellations

Due to the nature of our services, most purchases, including contest entries and in-app transactions, are final and cannot be canceled. However, we may consider cancellations under specific conditions:

• Contest Cancellations: If we cancel a contest before it begins, all participants will receive a full refund.
• Account Cancellations: If you wish to cancel your account, please contact our support team. We will handle your request per our Terms of Service.

5. Refund Processing Time

If your refund request is approved, please allow 7-10 business days for the refund to be processed and appear in your account, depending on your payment provider.

6. No Refund for Used Funds

We do not issue refunds for services or funds that have already been used or redeemed on our platform. For instance, if you have entered a contest, the entry fee is non-refundable.

7. Changes to This Policy

We may modify or update this Cancellation and Refund Policy at any time. Changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy regularly for any updates.

8. Contact Us

If you have questions or concerns about our Cancellation & Refund Policy, please reach out to us:

Email: [email protected]